In-depth improvement of the quality-oriented control system
Handa Industries, with "Quality as the Foundation," has established an intelligent quality management system throughout its entire value chain. We establish and continuously refine our closed-loop "prevention-control-improvement" management process, embedding the "zero defect" philosophy in every operational and production process. While continuously improving our intelligent manufacturing system, we foster a quality culture that involves all employees. We are committed to providing global customers with products that combine superior quality with green value, leading a new paradigm in high-quality development within the industry.
Testing Center:
To better enhance product quality, strengthen comprehensive quality management, and increase product added value and corporate competitiveness, the company has established a testing center with national laboratory accreditation. The center continues to promote laboratory certification with leading brand clients, continuously enhancing the company's quality self-inspection capabilities. The approximately 800-square-meter facility is equipped with a general office, reception area, grading room, color fastness test room, constant temperature and humidity chamber, chemical testing room, sun room, water washing test room, and sample room. The center boasts over 70 sets of advanced domestic and international testing equipment, including formaldehyde testers, pH meters, flammability testers, pilling testers, bursting strength testers, snagging testers, electronic tensile strength testers, Q-SUN sun room, and wash fastness testers.
Handa Testing Center boasts experienced laboratory management and a professional testing team familiar with domestic and international standards. Our testing capabilities cover international and domestic textile testing standards such as AATCC, ASTM, ISO, JIS, GB, and FZ. We offer over 100 test items, including pH, color fastness to perspiration and water, strength, and pilling.
The company has established a continuous improvement department, which consists of the quality management department, quality system management, and testing center. It is mainly responsible for the company's quality management, production efficiency, cost control, customer service improvement, etc., helping the company achieve continuous improvement, enhance market value and sustainable development.
The company continuously improves the functions of the Continuous Improvement Department, which is independent of production, to ensure that products meet high quality standards. At the same time, it establishes and continuously improves and perfects the quality management system and tracking control system, strengthens pre- and in-process quality control and post-event problem analysis and summary, and strengthens all-staff, full-process, and all-round quality management according to the requirements of design, process technology, quality control procedures, and the global layout of the company's industrial chain. Every activity in the entire production process is standardized and controlled, and strict access standards are implemented. Raw materials that do not meet quality and safety standards will never be stored, and substandard products will never be shipped out, thus ensuring that product quality strictly complies with and meets contractual provisions, national and industry quality and safety laws and policies.
In 2024, the company will begin reviewing and upgrading its quality manual. By improving management practices, technical standards, and operational guidelines, the company will comprehensively update the manual's content. This will not only significantly enhance its professionalism and practicality, but also establish a comprehensive quality management and control mechanism covering the entire process. Simultaneously, the company will complete optimization and iteration of specialized documents such as the "Fabric Quality Management Process." Through standardized process design and refined node management, the company will further strengthen the effectiveness of the quality control system.
At the same time, a regular assessment mechanism has been established, with regular professional skills assessments conducted on relevant personnel to ensure the effective implementation of quality management processes. Targeting key aspects of fabric quality management, the company has introduced the "Munsell Color Chess" assessment system. Through periodic testing, this system strengthens the color recognition capabilities of quality control personnel, ensuring the accuracy and consistency of product colors from the source and building a solid human resource foundation for continuous improvement in product quality.
The company actively organizes quality-related training, quality appraisal and other activities for employees at home and abroad to form a consensus and atmosphere of quality first and joint management, ensuring that product quality and product safety meet the standard line and continue to improve.
During the reporting period, the company did not receive any consumer complaints based on serious product quality and safety issues.
Perfect customer-centric service system
Reconstructing a customer-centric management system
Handa Industries has established "customer first" as its core service philosophy. Through the restructuring of its business department structure and the reform of its incentive mechanism, it has created a customer service model that integrates the entire "R&D-Production-Marketing" chain. At the management level, the company achieves deep synergy between customer needs and product development, organically integrating business processes and management systems. Customer feedback mechanisms are incorporated from the R&D and design stages to ensure that products meet market demand from concept to launch. For example, at the 2024 TEXWORLD Fabrics & Accessories Show in New York, the company showcased a collection of eco-friendly, fashionable, and functional fabrics. These fabrics were developed based on the growing global demand for sustainable textiles. Through process innovation, the company combined environmentally friendly dyeing and finishing technologies with fashionable design, attracting over 100 international customers to discuss cooperation, embodying its operational philosophy of "customer demand drives product innovation."
Full-cycle customer demand management mechanism
The company has established a regular customer interaction system: regularly visiting core customers and analyzing demand trends based on market data; conducting customer satisfaction surveys every six months and optimizing service processes based on feedback. At the 2024 Shanghai PD Show, Handa's subsidiary Hengnuo Technology showcased a super-quick-drying series of fabrics that surpassed the national third-level standard. This technological upgrade stems from customers' high-demand demand for functional sports fabrics. Furthermore, at the Intertextile China International Textile Fabrics Expo, the company showcased three themed exhibition areas: "Heng Fashion, Heng Green, and Heng Technology." Through on-site functional testing and experience areas (such as the Heng Wuzhi series fabric lab demonstration), customers were able to directly experience product performance and simultaneously collect feedback from user scenarios, forming a closed loop of "demand insight - product iteration - experience optimization."
Deepening customer value in exhibition scenarios
We utilize domestic and international exhibitions as core venues for building customer relationships, enhancing the experience and interactivity through innovative display formats. At the "Sustainable Development & Healthy Lifestyle" themed exhibition in Tokyo, Japan, we established a global product display area and an automated process demonstration area, complemented by an interactive "Sustainable Development Tree" installation. Customers were invited to sign an environmental commitment, showcasing our technological prowess while deepening brand recognition through an immersive experience. Furthermore, the entire exhibition process adhered to a green philosophy: all display materials were recyclable, achieving the goal of "zero waste" upon exit.
Full-chain quality control and service response
In response to the core concerns of customers, the company has established a "prevention-monitoring-improvement" quality control system: setting up quality monitoring points throughout the entire process from raw material procurement to production delivery, and using intelligent systems to issue real-time warnings for risks.Rigorous response and resolution of feedback Mechanism to ensure closed-loop problem solving.
Handa Industries has always integrated the concept of "creating value for customers" into the entire operation chain. In the future, We will continue to consolidate the full-cycle customer service system, build a value community with customers with more keen insights into needs, more efficient response mechanisms, and more outstanding quality assurance, and write the answer to the era of "customer needs leading corporate development."