Stakeholder Engagement
In the process of globalization, Handa Industries is actively building a sustainable development management system aligned with international standards, with improving information disclosure and strengthening stakeholder engagement as its core strategy. By benchmarking against international standards, the company continuously optimizes its information disclosure management system, broadens the scope of information disclosure with a global perspective, ensures transparency in corporate operations across geographical boundaries, and builds a bridge of trust for stakeholders.
Facing the diverse demands of the global market, Handa Industries, based on domestic and international sustainable development trends and the characteristics of global operations, accurately identifies core stakeholders such as employees, customers and consumers, suppliers, communities, governments, and industry organizations. During its multinational operations, the company keenly captures the differentiated demands of stakeholders in different countries and regions, and develops adaptive communication strategies tailored to the differences in culture, policies, and market environments, ensuring the accuracy and effectiveness of information transmission.
In 2024, the company will further optimize its global communication mechanism and establish special feedback channels to address the core concerns of various stakeholders, such as employee career development, customer product safety, win-win cooperation with suppliers, and community public welfare construction, to promote in-depth cross-border and cross-cultural cooperation, and drive the company's global sustainable development process with the extensive participation of stakeholders.
Stakeholders | Main concerns | Communication channels | Our Actions |
Staff | Diversified rights protection Health and safety at work Compensation, benefits and incentives International career paths Cross-cultural teamwork | Regular meetings Staff Seminar union meeting Multilingual anonymous feedback platform | 1. Guarantee the basic rights of employees granted by law and fully cover the special requirements of labor laws in the country/region where operations are located 2. Regularly carry out various trainings and activities to provide employees with a stage without a ceiling 3. Provide a humane working environment and create an efficient and relaxed working atmosphere 4. Provide career development channels such as overseas assignments and international project participation 5. Emphasize both material and non-material incentives to improve employee happiness |
Customers and Consumers | Product delivery, quality and safety Quality service Innovation Management Corporate Governance Customer Privacy Protection | Satisfaction Survey Telephone and email feedback Instant messaging platform Bilateral talks Certification factory inspection Visits and inspections Product Exhibition | 1. Sign contracts and agreements and fulfill them 100% 2.Conduct a customer satisfaction survey every six months, listen to customer opinions and suggestions, and improve customer satisfaction rate 3.ensure product quality, safety and delivery time 4. Provide good after-sales service to customers and consumers 5.product innovation and research and development |
Suppliers and Partners | Righteous management Risk Management Standards of Conduct Win-win cooperation fair play International Certification | Contracts and agreements Supplier Conference Anti-Commercial Bribery Agreement Technical Exchange Meeting Global Supplier Digital Collaboration Platform | 1. Supplier qualification review 2. Cooperate with integrity and reject commercial bribery 3. Fair competition, purchasing homogeneous products at the lowest price 4.reach a consensus on win-win cooperation and build a sustainable supply chain 5. Establish a strategic cooperation mechanism with partners 6. Assist suppliers to obtain international certification |
Community | Community Contributions Localized operations Environmental Protection Public Welfare and Charity | Announcements, publicity, recruitment, etc. Participate in community projects Website, social media interaction Public welfare and charity activities | 1. Respect local laws, regulations, and cultural customs, and fully communicate and coexist harmoniously with the community 2. Actively engage in local hiring and procurement 3. Promote community economic and social development through business operations 4. Support and participate in social welfare and charity 5. Integrate environmental protection and environmental management throughout the entire production and operation process, and jointly carry out environmental protection projects with overseas communities |
Government | Legal operation Pay taxes according to law Value Creation Policy adaptation | Work Meeting Daily reporting and communication Inspection and Guidance Exchange visits | 1. Operate with integrity, abide by laws and regulations, and adhere to business ethics 2. Pay taxes according to law 3. Promote employment |
Industry | fair play R&D Innovation Product quality and safety | International Industry Summit Technical Standards Joint R&D Working Group Daily communication | 1. Participate in industry activities and keep abreast of the latest industry information 2.promote corporate innovation and R&D, and promote industry development 3. Comply with industry standards and regulations and maintain the order of industry development 4. Respect intellectual property rights and maintain a fair competition environment 5. Participate in the formulation of industry standards |
Focus on substantive issues
Material issues reflect the significant impact of Industries on the economy, environment and society in the process of creating value. They influence the evaluation and decision-making of stakeholders and are also an important part of our efforts to improve sustainable development management.
High-level substantive issues :
Environment: Environmental and eco-friendly operations, renewable energy use, climate change response, sustainable resource utilization, pollution prevention and control, green R&D, and emergency response plans (7 items)
society:Sustainable supply chain, occupational health and production safety, talent development, chemical management, prohibition of child labor and forced labor, employee benefits, anti-discrimination and harassment, equal opportunities (8)
Economy: Risk management, compliance disclosure, stable operation, product safety and quality, product innovation, anti-corruption, fair competition, customer satisfaction (8 items)
Mid-level substantive issues:
Environment: Environmental management training, environmental information disclosure (2)
society:Diversity and Equality, community engagement, freedom of association and collective bargaining, responsible sourcing,Artificial Intelligence (5)
Economics: Stakeholder Communication (1)
