Handa Enterprise continually enhances its information disclosure management systems, increasing the openness and transparency of corporate information, and strengthening the participation of stakeholders, thereby promoting the continuous improvement of sustainable development management. We value the attention and demands of stakeholders, establishing effective stakeholder identification and participation mechanisms based on conveying accurate, objective, and real-time information. We earnestly listen to and respond to internal and external feedback, deepening mutual trust and cooperation.
Based on domestic and international sustainable development trends and operational needs, Handa defines that the main stakeholders as employees, customers, consumers, suppliers, communities, governments and industry organizations, etc. Handa has established the channel of sound information disclosure, disclosing responsibility information to the public through the corporate website and official public account, actively spreading the concept of sustainable development and performance trends, and improving the understanding and support of stakeholders to the company.
In 2023, Handa gained an understanding of various stakeholders’ key concerns through various communication channels. We improved our communication methods and channels, taking corresponding actions:
Stakeholder | Main Concern | Communication Channel | Action |
Employees | Rights and interests of employees Occupational health and Safety Salaries, benefits and incentives Career development | Regular meetings Employee seminars Labor Union meetings Complaint, suggestions, report platform Wechat public platform | 1.Guarantee the basic rights given to employees by law; 2.Regularly carry out various training and activities to provide employees with a stage without limit; 3. Provide a humanized working environment and create an efficient and relaxed working atmosphere; 4. Providing multi-channel development opportunities to help employees develop; 5.Focusing on material and non-material parallel incentive methods to improve the happiness of employees. |
Customers and Consumer | Delivery, quality, safety of products Superior service Product innovation Corporate governance Customer privacy protection | Satisfaction survey Telephone and email feedback Instant messaging platform Bilateral talks Factory audit Visit and inspection Product exhibition | 1.100% Fulfilling for signed contracts and agreement; 2.Conducting customer satisfaction survey every six months and listen to customers' opinions and suggestions， improving their satisfaction rate; 3.Ensuring product quality, safety and due date; 4.Providing clients & customers with great after-sale service; 5.Establishing R&D Center to develop premium products. |
Suppliers and Partnership | Risk management Behavior standards Cooperation and win-win Fair competition | Agreements and contracts Supplier meetings Anti-commercial bribery agreement Technical exchange | 1.Supplier qualification audit; 2.Cooperate honestly and refuse commercial bribery ; 3.Competition, homogeneous goods purchased at the lowest price; 4.Reaching a consensus on win-win cooperation and build a sustainable supply chain together; 5.Building strategic cooperation mechanism with partners. |
Community | Community Contribution Localization Management Environmental Protection Public welfare and Charity | Announcement, publicity, recruitment, etc. Participating in Community Projects Website, social media interaction Public welfare and Charity Activities. | 1.Respecting the local laws and regulations and customs, fully connecting with the community to achieve the harmonious coexistence; 2.Actively engaging in local employment and procurement; 3.Promoting the community economic and social development through business operations; 4.Supporting and participating in social welfare and charity causes; 5.Promoting environmental protection and environmental management throughout the whole process of production and operation, accelerating the promotion and implementation of environmental protection concepts, and enhancing environmental awareness; 4. Providing multi-channel development opportunities to help employees develop; 5.Focusing on material and non-material parallel incentive methods to improve the happiness of employees. |
Government | Law-abiding Management Pay Taxes According to Law Value Creation | Working Conferences Daily Reports and Communication Inspection & Guidance Exchange Visits | 1.Operating the enterprise with integrity, abiding by laws and regulations, and by business ethic; 2.Paying Taxes According to Law 3.Promoting the Local Employment |
Industry | Fair competition R&D Innovation Product quality and safety | Industry Meetings On-site Guidance Daily communications | 1.Participating in Industry Activities 2.Keep abreast of the latest industry information 3.Complying with industry standards and norms, and maintaining the order of industry development; 4.Respecting intellectual property rights and maintaining the fair competence. |
Liability Information Disclosure
Handa attaches great importance to the communication with stakeholders, compiles and releases social responsibility reports and sustainable development reports for many years, builds a bridge of communication with stakeholders, narrows the distance with stakeholders, timely and effectively responds to the demands of stakeholders. At the same time, Handa is committed to sustainable development determination and confidence.
Participated in Stakeholder Activities in 2023
Handa always approaches stakeholders with an open mind, actively participates in events organized by various parties, strengthens communication and exchange with internal and external stakeholders, focuses on hot topics (such as pandemic response, environmental issues, R&D innovation, etc.) with key stakeholders, and conducts in-depth communication and cooperation in a joint effort to achieve sustainable development.
Participate in a Technology Forum to Discuss Digital Empowerment
Handa Enterprise was invited to participate in the "2023 World Fashion Conference Technology Forum". It deeply analyzed the era background and opportunities of industry digitalization development, and jointly discussed new trends, new concepts, new technologies and new paths for end-to-end upgrading through digital empowerment.
Strengthening Industry-university-research Cooperation to Promote High-quality Development.
Handa Enterprise and Jiangnan University's project of production, education and research has been carried out smoothly. Deep cooperation between schools and enterprises realizes complementary advantages between schools and enterprises, optimizes product structure, completes key technology reserves, and enhances enterprise core competitiveness.
Trend Union, Accelerating Product Development Innovation
Handa actively participates in the trend exchange and training activities carried out by the China Textile Industry Federation, deeply excavates the fashion trend, and provides directional guidance for enterprise product research and development. We will trend research results and product development closely, professional as the cornerstone, innovation as the driving force, product as the core, carefully create the trend of new products.
Shine at International Exhibitions and Strengthen Customer Communication
During the year, Handa successfully held a Japanese exhibition and participated in the Shanghai Textile Show, European, American and Egyptian exhibitions. Through these international display platforms, Handa brought its latest product categories and cutting-edge technologies to customers, deepened communication with customers, and won unanimous praise from new and old customers.
Shine at International Exhibitions and Strengthen Customer Communication
Handa enterprises were invited to participate in the 2023 China Business and Human Rights Forum. Qiao Liang, vice chairman of the company, shared Handa's practical experience and insights since investing overseas with the theme of "Implementing a corporate policy that respects human rights in overseas investment-Handa's practical experience", and listened carefully to experts and scholars from home and abroad. The series of thematic reports, learn and discuss how to better promote industry and commerce and human rights, help enterprises to compete internationally, and participate in international human rights governance.
Focus on Substantive Issues
Substantive issues are topics that reflect the significant impact of enterprises on economy, environment and society in the process of creating value, which affect the evaluation and decision making of stakeholders, and are also an important part of our efforts to improve the level of sustainable development management.
Handa Enterprise has in-depth insight into sustainable development trends and social hot topics at home and abroad, closely integrates the actual situation of the company, uses substantive topic analysis methods, and continuously improves the important question bank covering corporate governance, social and environmental fields. Through the comprehensive analysis and evaluation of the management, other major stakeholders and the enterprise's own strategy and sustainable development ability, Handa enterprise scientifically ranks the issues from the two dimensions of "the importance of economic, environmental and social impact" and "the importance to stakeholders", so as to ensure that the issues that have a key impact on the sustainable development of the enterprise are prioritized.
Through continuous improvement of substantive issues database and optimization of sorting, Handa Enterprise will be able to better respond to sustainable development challenges, achieve harmonious unity of economic benefits, environmental benefits and social benefits, and create more value for stakeholders.
