Quality Control

Handa consistently places a high emphasis on product quality control, establishing the quality concept of "building the enterprise on quality, quality first." Adhering to the three quality principles of "not accepting defective products, not producing defective products, and not allowing defective products to proceed to the next process," we are dedicated to providing safe, high-quality, and environmentally friendly products to our customers and society.

Testing Center

In order to better improve the product quality of the enterprise, strengthen the total quality management, improve the added value of products and the competitiveness of the enterprise, the enterprise has set up a testing center with national laboratory accreditation qualification. Its construction area is about 800 square meters, equipped with a comprehensive office, reception room, rating room, color fastness room, constant temperature and humidity room, chemical testing room, sun room, washing testing room and sample room. It has more than 70 sets of advanced testing equipment at home and abroad, such as formaldehyde tester, pH meter, combustion tester, pilling tester, bursting strength tester, hook wire tester, electronic tensile strength machine, Q-SUN sun machine, color fastness to washing machine, etc.

Handa testing center has experienced, familiar with domestic and foreign standards of laboratory management personnel and professional testing team. The detection capability covers AATCC, ASTM, ISO, JIS, GB, FZ and other international and domestic textile detection standards. The detection items include more than 100 detection items such as pH value, color fastness to perspiration, color fastness to water stains, strength, fluffing and pilling, etc.

The company has established a continuous Improvement Department, which includes Quality Management Department, Quality System Management and Testing Centers. The main responsibilities of this department are to manage the entire enterprise's quality management, production efficiency, cost control, customer service enhancement, etc., helping the company achieve continuous improvement, enhance market value and sustainable development.

The company is constantly improving the functions of the Continuous Improvement Department, independent of production, to ensure that products meet high quality standards. At the same time, establish and continuously improve the quality management system and tracking control system. According to the requirements of design, process technology and quality control procedures, strengthen the quality management of all employees, the whole process and all-round, standardize and control every activity in the whole production process, implement strict access standards, and never put raw materials that do not meet the quality and safety standards into storage, and never leave the warehouse for unqualified products, so as to ensure product quality in strict accordance with and meet the contract, national, industry quality and safety regulations and policies.

In 2023, the company carried out a comprehensive and in-depth review of its quality manual. The corresponding regulations, standards and operational guidelines were improved to make the content more rich, detailed and practical, ensuring that the quality management of each process is effectively controlled.

At the same time, the "Detailed Rules for Fabric Quality Inspection Process", "Detailed Rules for Auxiliary Material Quality Inspection Process", "Provisions and Judgment Standards for Fabric Inspection Process" and "Garment QA Operation Manual" have been improved to standardize the work processes of quality positions such as fabric, auxiliary materials and garment QA, and regularly assess relevant personnel to ensure the implementation of quality-related processes. Regularly carry out quality position related personnel "Moncell color chess" assessment, improve employee color recognition and ensure product color accuracy.

Enterprises actively organize overseas and domestic employees to participate in quality-related training, quality competitions, etc., form a consensus and atmosphere of prioritizing quality and joint management, ensure that product quality and product safety reach or exceed the standard line, and continuously improve.

Printing and Dyeing Factory Standard Operation Process Competition

In order to further standardize the on-site operational procedures of employees, enhance their quality awareness, and improve product quality, the enterprise's dyeing factory organized a Standard Operating Procedure (SOP) competition. During the three-day competition, employees showcased their professional skills and theoretical knowledge in dyeing processes through on-site practical contests and written examinations.

Through the competition, not only can the employees' mastery of the Standard Operating Procedures be assessed, but it also stimulates their enthusiasm for technical improvement and product quality, further advancing the overall operational standards of the factory.

During the reporting period, there were no consumer complaints based on serious product quality and safety issues.

Service Enhancement

The enterprise adheres to the fundamental service concept of "customer first," establishing a customer-centric business team and management model. It undergoes reform and integration in the organizational structure, operation, and team motivation of business departments. Continuously achieving synergy between customers and products, as well as integrating business and management, the enterprise cultivates the concept of wholehearted service. It builds a community of shared destiny between the enterprise and customers in various aspects such as research and development, production, marketing, and services, persistently creating value for customers.

The enterprise consistently monitors customer needs, conducts regular visits to clients, and performs market analysis to analyze changes in customer demands. Every six months, a customer satisfaction survey is conducted to gather feedback, and improvements are made based on customer suggestions and opinions.

At the same time, actively participate in domestic and international exhibitions. Through carefully planning exhibition booths and innovative display methods, we showcase our research and development results and latest products while paying more attention to customer experience, providing meticulous service, establishing long-term cooperation with customers and improving customer satisfaction.

In various exhibitions, enterprise has always adhered to the concept of sustainability. All materials used in the exhibition can be recycled and reused, achieving zero waste and zero garbage at the end of the exhibition, showing Handa's commitment and responsibility for sustainable development from details.

Handa has established a comprehensive customer complaint handling mechanism, ensuring swift resolution, feedback, improvement actions, and follow-up measures for customer complaints. Focusing on key customer concerns, particularly product quality, the company enhances quality control, production process monitoring, and product delivery, promptly issuing quality risk warnings.

The implementation of these measures has effectively prevented major quality and safety incidents within the enterprise. It ensures the continuous improvement of product and service quality, meeting customers' requirements in terms of quality, delivery time, cost, service, safety, and more. This has earned the trust of customers.

Rated as a Reliable Clothing Supplier by Customers

The company has established a long-term and stable cooperative relationship with many customers, not only based on the common business interests of both parties, but also from the deep trust and tacit understanding between each other. Over the years, the company has always won the favor and recognition of customers with its excellent quality and professional service, and was rated as a reliable clothing supplier by important customers in 2023.

Customer recognition is the biggest source of power for the sustainable development of enterprises. In the process of cooperation, enterprises and customers to establish a deep friendship. The two sides face the challenges and opportunities of the market together, go hand in hand and grow together. Handa knows that only by treating every customer sincerely can we win their long-term trust and support. Therefore, Handa always puts the needs and interests of customers in the first place, listens attentively and serves attentively, and strives to create greater value for customers.

Club's Kit Voted Best in La Liga

In the annual A-level league, Handa Enterprise's specially designed Getafe team uniform was unveiled on the field and became a beautiful sight. It was also rated as the most beautiful uniform.

In this game, the GETAFE team ran on the field wearing football shirts made by Handa Enterprise. The football shirts were bright in color, novel in style and comfortable to wear. They were rated as the most beautiful football shirts in La Liga.

This time, we made soccer uniforms for La Liga. From production to delivery, strict quality control was implemented in order to achieve perfection.